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Mental & Behavioral Health Revenue Cycle Management

Comprehensive Revenue Cycle Management (RCM) and Clinical Charting (EMR) for Mental Health and Substance Abuse Facilities

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Behavioral Health RCM services you can trust

Behavioral health and substance abuse billing is dauntingly complex. But with one of our first clients being a facility providing detox, residential, and outpatient services, you’ll benefit from our 45 years of experience in the specialty. Over that time, we’ve built specialty-specific billing teams to achieve consistent top-line revenue growth and AI and rules engine-driven technology.

We’ve been committed since 1977 to supporting clients by (1) improving their revenue cycles, (2) processing their patient billing, (3) providing online patient payment solutions, and (4) delivering real-time financial analytics dashboards empowering them to collect more money while operating more efficiently.


Operational &
Financial Planning


Scheduling &


Authorization &
Eligibility Verification


Claims &
Denial Management


Billing &




Management Reporting & Performance Improvement

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The benefits of working with our RCM team

  • Increased patient and insurance collections
  • Reduced denials
  • Improved financial reporting
  • Staffing issues and administrative burdens alleviated
  • Admissions and appointment management
  • Automated Bed Management platform

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So many of our clients have seen

Revenue increases by 10% - 20%, and other improvements such as:

Behavioral & Mental Health revenue cycle management for all levels of care

Whether your setting is inpatient, outpatient, or a combination of both, MedicsRCM provides:

  • Behavioral health providers adapting to level of care changes as needed
  • eligibility verifications on scheduling and up to four times prior to appointments/services
  • out-of-network alerts in advance of services performed  
  • patient personal responsibility estimator helps capture those amounts due
  • comprehensive EDI for physicians, clinicians, therapists and other behavioral health providers
  • claim tracking to ensure your claims are being processed
  • proactive denial management with our Denial Preventer®; others edited and resubmitted within 72 hours
  • balance due texting option with online payments through any iOS or Android device, or through our portal
  • Behavioral health and mental health patients contact MedicsRCM with statement questions

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Operational efficiency

MedicsRCM clients have transparent, on-demand visual and hands-on access to all of their data. They can use MedicsRCM’s:

  • built-in CRM to track any marketing campaigns or we can interface with other CRMs
  • portal which supports appointment requests or live scheduling 
  • ability to hold accounts as tentative until patients actually arrive
  • task manager for ensuring assigned follow-ups are completed
  • multi-modality scheduler for a variety of appointment types 

KPIs, reports & analytics

MedicsRCM produces comprehensive BH and SUD financial and management reports, analytics and KPIs.

  • month-end closings to ensure data and reporting integrity
  • reports are reviewed regularly with clients
  • they’re displayable in a variety of user-defined dashboards
  • clients can also produce their own on-demand reports  
  • reports can be rolled up or segmented by any number of filters

Unlock the Power of EHR

If you’re looking for more than just a revenue cycle partner, check out our Behavioral Health EHR and patient workflow suite designed for the unique requirements of those in need of substance abuse and/or behavioral health services.

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Solutions that drive efficiency

"When we began with MedicsRCM we had revenues delayed for almost 180 days. Now, 90% - 95% of receivables are at less than 45 days, with the vast majority of it being under 30 days."

Gladys Serrano, CEO

Hispanic Counseling Center

Let’s talk about maximizing your organization’s performance

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