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Careers

Working together. If you envision a successful business as one in which you succeed as part of a team, then we would like to hear from you. We offer a competitive salary and benefits package including major medical, life, dental, short and long-term disability, and 401k savings and retirement plan.

At ADSC you will have the opportunity to grow professionally and personally. Take a look at our employment opportunities and see if your skills match any of our current job openings or send us your resume and we will keep it on file. Advanced Data Systems Corporation is an Equal Opportunity Employer.

Please send all resumes and cover letters to hr@adsc.com.

Current Openings:

Associate Manager, Revenue Cycle Management

Paramus, NJ

POSITION OVERVIEW & RESPONSIBILITIES:

The Associate Manager of Revenue Cycle Management will be responsible for the productivity of assigned clients. This individual will maintain a consistent client workflow for each client in the RCM department. Communicate effectively to insure a concrete workflow to increase practice revenue. Insure timely and proper payments from all contracted payers. Follow up on any outstanding claims and client issues. Identify and quickly rectify any issue that interrupts the Revenue Cycle for clients.

Responsibilities:

  • Efficiently manage the transition of new clients into the Revenue Cycle Management Service.
  • Coordinate the transition of new clients between Sales Representative, Conversion Team, Training Team and Billing Team.
  • Assist in the day to day operations of the billing team, deliver and manage optimum efficiency in running the billing process of all clients.
  • Introduce effective automation and standardization in both process and workflows for all clients.
  • Assist in training both RCM staff and all clients in the office process for an effective workflow.
  • Nurturing the client's business to increase revenue.
  • Effectively manage all clients and defuse all problems that arise.
  • Report directly to the Senior Associate Manager and RCM Director on departmental issues.
  • Identify issues resulting in non-payment of claims due to internal/external issues and rectify such issues in a timely manner.
  • Maintains strict patient confidentiality/HIPAA compliant.
  • Provide excellent customer service to clients and patients on an as needed basis.
  • Maintain knowledge of ICD9/ICD10 diagnostic as well as CPT/HCPCS procedural coding.
  • Maintain thorough knowledge of insurance carriers and their claim guidelines/requirements.

 Qualifications:

  • Must have at least 5-10 years of experience with Revenue Cycle Management/Medical Billing.
  • Practice Management Systems. Medics Premier and/or Medics Elite experience a plus.
  • Electronic claim submission via Clearinghouse. Emdeon experience a plus.
  • Billing for Laboratory and substances abuse services a plus.
  • Billing for both Professional and Institutional claims with a solid understanding of HCFA-1500 and UB-04 claim forms as well as the electronic equivalent.
  • ERA processing.
  • EDI Enrollment.
  • Excellent oral and written communication skills.
  • Experience with provider credentialing a plus.

To apply for this position, please email your resume to hr@adsc.com

RCM Sales Executives

Our RCM Sales Executives are responsible for discussing and presenting MedicsRCM to interested medical practices of every size and specialty.

MedicsRCM is a full service outsourced RCM that’s cloud / ASP-based that uses ADS’ own MedicsPremier system for clients’ EDI, claims, reporting, scheduling and more. MedicsPremier is the same system used by thousands of providers at their own practices, and by hundreds of other RCM companies for their clients’ RCM work!

Several advantages can be leveraged in MedicsRCM sales:

  • MedicsRCM doesn’t rely on a 2nd or 3rd party software vendor…we (ADS) are the vendor!
  • MedicsRCM features transparency: our clients have access to their data anytime, 24 x 7 x 365…they’re never disconnected from their data
  • Clients are trained on MedicsPremier and can use the system themselves to the extent they want, if they want
  • MedicsPremier’s ability to support multiple tax IDs and its MPI architecture is invaluable to clients
  • Clients can use our Stage 2 Certified MedicsDocAssistant EHR, or their own EHR

Visit http://www.adsc.com/medical-billing-services for the full range of services and features provided by MedicsRCM.

Integrity and passion are keywords when presenting MedicsRCM to prospects. Those traits should be evident when presenting in person, or remotely.

Bringing new clients to MedicsRCM is financially rewarding and can be discussed in greater detail.  

Candidates must have a solid financial and operational understanding of medical practices / healthcare

Responsibilities and Attributes: 

  • Operating well in a fast-paced environment
  • An ability to demonstrate the Medics Suite bolstering its appeal to prospective MedicsRCM clients
  • Strong closing skills
  • Positive attitude, highly motivated, competitive and a self-starter
  • Superior writing skills, excellent problem solving ability and detail orientation
  • Knowledge of competitors in the market and how to compete against them is a plus
  • Outstanding interpersonal and verbal skills

Education and/or Experience or both:

  • Four year degree
  • A minimum of three years sales experience, with good history of quota attainment
  • Experience speaking with executive level decision makers
  • Experience with Microsoft Outlook, Power Point, Excel and Word
  • Experience in selling revenue cycle management services a big plus

To apply for this position, please send your resume (with a cover letter mentioning the position) to hr@adsc.com.

Revenue Cycle Management Specialist

Paramus, NJ

POSITION OVERVIEW & RESPONSIBILITIES:

The Revenue Cycle Management Specialist will be responsible for all aspects of the claim cycle. Will verify compliance and quality of all claims before submission, perform follow up on all rejected and denied claims ensuring timely correction and resubmission. Ensure timely and proper payment from all payers. Follow up on any outstanding claims. Identify and quickly rectify any issue that interrupts the Revenue Cycle.

Responsibilities:

  • Perform follow up on outstanding physician claims.
  • Identify issues resulting in non-payment of claims due to internal/external issues and rectify such issues in a timely manner.
  • Maintains strict patient confidentiality/HIPAA compliant.
  • Provide excellent customer service to patients and clients as needed.
  • Maintain knowledge of ICD9/ICD10 diagnostic as well as CPT/HCPCS procedural coding.
  • Maintain thorough knowledge of insurance carriers and their claim guidelines/requirements.

 Qualifications:

  • Must have at least 5 years experience with Revenue Cycle Management/Medical Billing.
  • Practice Management Systems. Medics II, Medics Premier and/or Medics Elite experience a plus.
  • Electronic claim submission via Clearinghouse. Emdeon experience a plus.
  • Billing for multiple specialties.
  • Billing for both Professional and Institutional claims with a solid understanding of HCFA-1500 and UB-04 claim forms as well as the electronic equivalent.
  • ERA processing.
  • EDI Enrollment.
  • Excellent oral and written communication skills.
  • Experience with provider credentialing a plus.

To apply for this position, please email your resume to hr@adsc.com

Implementation and Training Specialist (New Clients)

Paramus, NJ

POSITION OVERVIEW & RESPONSIBILITIES:

The Implementation and training specialist will report to the Implementation Manager, conduct EHR & PM implementation and training activities, and be dedicated to assisting ADSC providers in the adoption of electronic health records, radiology, and practice management systems.

Basic Qualifications:

  • Minimum 1-3 years experience in Healthcare industry, preferably in training/implementation of PM or
  • EMR systems. Understanding of clinical business processes in the clinic, physician practice,
  • hospital or post-acute setting is preferred.
  • Positive attitude, highly motivated, and conscientious employee
  • Strong communication skills, both oral and written
  • Bachelor’s Degree required or Equivalent experience
  • Experience managing the implementation of and training for EHR systems and possess excellent interpersonal and writing skills.
  • Understanding/knowledge of implementation methodology
  • Collection of Practice Workflow Requirements
  • Systems & Process analysis and design
  • Project management
  • Ability to build strong relationships with clients
  • Excellent people skills
  • Strong organizational and excellent follow up skills
  • Ability to be self-sufficient
  • Ability to travel as needed
  • Ability to pay attention to details
  • Ability to deal with stressful situations
  • Ability to manage customer expectation while on-site
  • Ability to multi-task and excel in a fast-paced environment
  • Professional demeanor
  • Ability to meet deadlines
  • Customer Satisfaction oriented
  • Proficient in Word, Excel, PowerPoint, SharePoint and web meetings

Job Responsibilities may include but are not limited to:

  • Ensure needs of providers are met during all stages of EHR and PM implementation.
  • Provide direct implementation support and training to providers and staff.
  • Coordinate all activities between the vendor(s), internal/external resources, and ADSC partners.
  • Help practices document current and future workflows, and perform readiness assessment for EHR adoption.
  • Evaluate and optimize workflows pre and post go-live.
  • Serve as a liaison between providers and ADSC.
  • Communicate/escalate issues/problems to the appropriate department to promptly and effectively address issues.
  • Assist with developing and executing system test plans.
  • Perform analysis of Client’s databases and take the appropriate course of action
  • Responsible for ensuring the execution of all goals and tasks during a Client session.
  • Facilitate the management of client expectations during the implementation process including, but not limited to, discussions with Customer/ Project Manager regarding potential delays in the implementation as a result of missed or incomplete task/milestones.
  • Document all client interactions including telephone calls, Client sessions, e-mail, etc. This data is used to determine next steps and/or by Project Manager/Coordinator or Management to resolve client issues/ requests.
  • Independently manage client communication including, but not limited to, ensuring accurate and timely follow-up to Client questions and issues.
  • Respond to client e-mail inquiries, schedule and conduct telephone calls, and/or brief webinars to ensure critical issues/ problems are being addressed.
  • Provide support to practices during and after go-live, escalate issues as needed, and gather system-wide issues for review and resolution.
  • Identify and anticipate project delays and create remediation plans.
  • Assist practices with connectivity tasks, including testing and training tasks.
  • Assist practices with Meaningful Use and quality measures reporting.
  • Independently manage multiple priorities (i.e. customer sessions, follow-up questions, internal/external support, etc.) while maintaining a high-level of service and customer friendly manner.
  • Use discretion and determine independently next steps while on-site at a Client location.
  • Provide consultation advice to Clients and other ADSC department Managers/employees.
  • Provide input to short-term and long-term plans, i.e. action plans to resolve customer implementation issues.
  • As requested, provide mentoring to new Implementation Specialist staff to facilitate a faster integration into the company and department.
  • Contribute suggestions and/or preliminary drafts for new and/or improving existing training tools/documentation.
  • Provide recommendations/consultation to Management on areas for departmental or implementation process improvements.
  • Sustain detailed product knowledge for existing versions and new versions of ADSC softwares.
  • Independently submit travel requests for upcoming Client sessions/meetings.
  • Travel nationally as needed. Out of office requirements are approximately 10 -15% annually.

To apply for this position, please send your resume (with a cover letter mentioning the position) to hr@adsc.com.

 

Inside Sales / New Business Development

ADSC, a leading health automation solutions company, seeks experienced Inside Sales / New Business Development personnel to identify prospects interested in our solutions suite, with particular emphasis on our electronic health records (EHR) system.

Candidates must be able to speak comfortably with physicians and/or practice administrators about our systems, engage them in the advantages of implementing our EHR, and schedule an appointment for them to see the systems.

Inside Sales experience required. Knowledge of the healthcare industry is an asset, and experience with healthcare automation is a super-asset. Salary / Commissions / Bonuses. Company offers medical/dental/401k. Hours are 8:30 am to 4:40 pm, Mon-Fri. Great work environment located in our own building near the intersections of Routes 4 and 17 in Paramus NJ. Candidates must have reliable transportation, this is an in-office position.

Reply to hr@adsc.com with your resume and salary requirements as an attachment or as the email itself.

 

Sales Representatives for MD,FL, TX, and IL

Sales Representatives with Full Territory Management needed in FL, TX and IL.

The company, Advanced Data Systems Corp (ADSC), has bases of existing clients in these states. We are a great company with proven software and staff and we offer a rich compensation plan of base salary plus unlimited commissions, making this a special opportunity for the right persons.

ADSC has been selling and supporting physician offices for over 30 years. Headquartered in Paramus NJ in the ADSC Building, the company’s clients include medical practices, imaging centers, revenue cycle management companies, and related organizations. ADSC also maintains regional offices in PA and MD.

The Company sells, implements, trains and supports our Medics solutions suite which includes:

  • MedicsDocAssistant EHR which is 2011/2012 ONC-ATCB certified by CCHIT® as a complete EHR for Stage 1 Meaningful Use
  • MedicsPremier and MedicsElite systems for comprehensive Practice Management
  • MedicsRIS/PACS for radiology and other specialties interested in PACS for imaging

Our systems’ flexibility make for ideal selling in that they are available to the practice as either a single, integrated solution, or separately per the needs of the practice. They can also be implemented as client server or ASP/ SaaS.

Essentially, we can provide whatever the client wants, and in their desired format.

The Opportunity:

We are looking for a strong, self-starter to take MD,FL, TX and IL to the next level. The opportunity calls for a experienced sales persons who can take command of the state and continue to grow the ADSC presence. We want to dramatically increase market share in these states.

The main focus is on small to medium size physician offices, although our systems are excellent for practices of any size. Those obtaining these positions will be provided with great support from the corporate office without being micro-managed. We are looking for candidates who get results and want to drive the business going forward, drawing on a team supporting this position.

The supporting team includes our VPs of Sales and Marketing, Director of Sales Administration, Manager of Digital Marketing, an Inside Sales/New Business Development lead generator experienced in the FL territory with who this person will work closely, EHR product specialists, and more.

The company obtains incoming leads from a variety of sources. Leads in your states will be forwarded to you for follow up.

ADSC is a Microsoft Gold Partner and an IBM/Lenovo Business Partner.

Qualifications:

  • At least 5 years selling experience
  • Proven track record of success at exceeding quotas
  • Self driven, motivated, and results oriented.
  • Self-starter looking to have full responsibility for an outstanding territory
  • Strong presentation, communication, organization, and time management skills with a professional appearance and positive attitude.
  • Proficiency in MS Office applications and CRM software to provide reporting. Goldmine CRM experience is ideal but not mandatory.
  • Fundamental knowledge of computer networking applications.
  • Must be able to work in the US.

Responsibilities:

  • Perform sales presentations and demonstrations of the software in person or remotely.
  • Present and/or demonstrate solutions based on customer needs.
  • Close several new practices per month.
  • Report to VP of Sales and keep track of all activities, opportunities, and goals in the company’s CRM system.
  • In addition to supplied leads, create own new account prospects through referrals from existing customer base.
  • Attend necessary sales meetings, product and training sessions in order to maintain sales proficiency
  • Must be able to travel within coverage area.
  • Attendance at tradeshows and sales meetings with overnight travel is required occasionally.
  • Establish contact with and create relationships with local medical societies, specialty organizations, office manager associations, etc. within the territory.

Position Benefits:

ADSC offers a comprehensive benefits package with a great compensation package comprised of base salary, commissions and bonuses, plus benefits including medical/dental/401k being available. We are a Drug free workplace and equal opportunity employer. All applicants must be able to successfully complete a background check and have a good driving record. Uncapped earnings potential.

To apply for this position, please email your resume to saleshr@adsc.com.

 

Sales Representatives for NJ, NY, and PA

Sales Representatives with Full Territory Management needed in NJ, NY, and PA.

The company, Advanced Data Systems Corp (ADSC), has bases of existing clients in these states. We are a great company with proven software and staff and we offer a rich compensation plan of base salary plus unlimited commissions, making this a special opportunity for the right persons.

ADSC has been selling and supporting physician offices for over 30 years. Headquartered in Paramus NJ in the ADSC Building, the company’s clients include medical practices, imaging centers, revenue cycle management companies, and related organizations. ADSC also maintains regional offices in PA and MD.

The Company sells, implements, trains and supports our Medics solutions suite which includes:

  • MedicsDocAssistant EHR which is 2011/2012 ONC-ATCB certified by CCHIT® as a complete EHR for Stage 1 Meaningful Use
  • MedicsPremier and MedicsElite systems for comprehensive Practice Management
  • MedicsRIS/PACS for radiology and other specialties interested in PACS for imaging

Our systems’ flexibility make for ideal selling in that they are available to the practice as either a single, integrated solution, or separately per the needs of the practice. They can also be implemented as client server or ASP/ SaaS.

Essentially, we can provide whatever the client wants, and in their desired format.

The Opportunity:

We are looking for a strong, self-starter to take NJ, NY, and PA to the next level. The opportunity calls for a experienced sales persons who can take command of the state and continue to grow the ADSC presence. We want to dramatically increase market share in these states.

The main focus is on small to medium size physician offices, although our systems are excellent for practices of any size. Those obtaining these positions will be provided with great support from the corporate office without being micro-managed. We are looking for candidates who get results and want to drive the business going forward, drawing on a team supporting this position.

The supporting team includes our VPs of Sales and Marketing, Director of Sales Administration, Manager of Digital Marketing, an Inside Sales/New Business Development lead generator experienced in the FL territory with who this person will work closely, EHR product specialists, and more.

The company obtains incoming leads from a variety of sources. Leads in your states will be forwarded to you for follow up.

ADSC is a Microsoft Gold Partner and an IBM/Lenovo Business Partner.

Qualifications:

  • At least 5 years selling experience
  • Proven track record of success at exceeding quotas
  • Self driven, motivated, and results oriented.
  • Self-starter looking to have full responsibility for an outstanding territory
  • Strong presentation, communication, organization, and time management skills with a professional appearance and positive attitude.
  • Proficiency in MS Office applications and CRM software to provide reporting. Goldmine CRM experience is ideal but not mandatory.
  • Fundamental knowledge of computer networking applications.
  • Must be able to work in the US.

Responsibilities:

  • Perform sales presentations and demonstrations of the software in person or remotely.
  • Present and/or demonstrate solutions based on customer needs.
  • Close several new practices per month.
  • Report to VP of Sales and keep track of all activities, opportunities, and goals in the company’s CRM system.
  • In addition to supplied leads, create own new account prospects through referrals from existing customer base.
  • Attend necessary sales meetings, product and training sessions in order to maintain sales proficiency
  • Must be able to travel within coverage area.
  • Attendance at tradeshows and sales meetings with overnight travel is required occasionally.
  • Establish contact with and create relationships with local medical societies, specialty organizations, office manager associations, etc. within the territory.

Position Benefits:

ADSC offers a comprehensive benefits package with a great compensation package comprised of base salary, commissions and bonuses, plus benefits including medical/dental/401k being available. We are a Drug free workplace and equal opportunity employer. All applicants must be able to successfully complete a background check and have a good driving record. Uncapped earnings potential.

To apply for this position, please email your resume to saleshr@adsc.com.

 

Account Manager (Existing Clients)

POSITION OVERVIEW & RESPONSIBILITIES:

  • The Account Manager will report to the Implementation Manager, conduct EHR & PM implementation and training activities, support existing clients and be dedicated to assisting ADSC providers in the adoption and maintenance of electronic health records, radiology, and practice management systems.
  • The Account Manager is responsible for building effective relationships with ADSC clients that result in high-levels of client satisfaction and retention. The AM acts in a consultative manner across an assigned book of business to ensure clients optimize financial and clinical performance using existing ADSC products and services and/or by driving the up-sell/x-sell of additional products and services to satisfy customers’ business needs.
  • The AM coordinates all aspects of client interaction, develops conference call and meeting agendas and leads meetings involving the client, ADSC operations, sales and support personnel.
  • Additionally, the AM is responsible for driving and tracking key projects identified and ratified by both the client and ADSC. The AM is responsible for insuring that client contract terms are met.
  • The AM is an experienced professional with solid industry experience and a demonstrated ability to drive change in a business environment or complex organizational setting.
  • Basic Qualifications:
  • Minimum 1-3 years experience in Healthcare industry, preferably in training/implementation of PM or
  • EMR systems. Understanding of clinical business processes in the clinic, physician practice,
  • hospital or post-acute setting is preferred.
  • Positive attitude, highly motivated, and conscientious employee
  • Strong communication skills, both oral and written
  • Bachelor’s Degree required or Equivalent experience
  • Experience managing the implementation of and training for EHR systems and possess excellent interpersonal and writing skills.
  • Understanding/knowledge of implementation methodology
  • Requirements collection
  • Systems & Process analsysis and design
  • Project management
  • Ability to build strong relationships with clients
  • Excellent people skills
  • Strong organizational and excellent follow up skills
  • Ability to multi-task and excel in a fast-paced environment
  • Ability to be self-sufficient
  • Ability to travel as needed
  • Ability to pay attention to details
  • Ability to meet deadlines
  • Ability to deal with stressful situations
  • Ability to manage customer expectation while on-site
  • Professional demeanor
  • Customer Satisfaction oriented
  • Proficient in Word, Excel, PowerPoint, SharePoint and web meetings

Job Responsibilities may include but are not limited to:

  • Perform direct account service responsibilities for ADSC clients in accordance with the applicable service model
  • Develop and maintain relationship with key client contacts that fosters an environment to drive client performance and minimize attrition risk (e.g., practice leadership including CXO’s VPs, Directors)
  • Perform periodic review of client’s use of ADSC software systems and advise on ways to improve performance (e.g., PPR)
  • Establish and facilitate regularly scheduled meetings (mostly via phone) with assigned clients to discuss key success metrics and ADSC campaigns
  • Develop and maintain an understanding of best practices to use in coaching our clients to success
  • Achieve department goals including client satisfaction, revenue and performance metrics
  • Manage client account services projects while maintaining a high level of client satisfaction including independently developing, managing and owning overall project plan and timelines for key deliverables
  • Work with the Vice Presidents/Directors of Sales, Marketing, , Operations & Product Development to continually deliver client satisfaction with ADSC’s products and services
  • Advocate for client recommended product and service enhancements
  • Understand and ensure ongoing adherence to clients’ contract terms
  • Maintain an awareness, understanding and ability to discuss healthcare industry changes
  • Identify X-sell/up sell opportunities for ADSC products & services; work w/Sales to track operations and help facilitate &/or guide the sales process per quota
  • Enforce company’s policies and procedures as articulated in the Policy Manual, Compliance Plan and any other departmental policy documents
  • Ensure needs of providers are met during all stages of EHR and PM implementation.
  • Provide direct implementation support and training to providers and staff.
  • Coordinate all activities between the vendor(s), internal/external resources, and ADSC partners.
  • Serve as a liaison between providers and ADSC.
  • Communicate/escalate issues/problems to the appropriate department to promptly and effectively address issues.
  • Assist with developing and executing system test plans.
  • Perform analysis of Client’s databases and take the appropriate course of action
  • Responsible for ensuring the execution of all goals and tasks during a Client session.
  • Facilitate the management of client expectations during the implementation process including, but not limited to, discussions with Customer/ Project Manager regarding potential delays in the implementation as a result of missed or incomplete task/milestones.
  • Document all client interactions including telephone calls, Client sessions, e-mail, etc. This data is used to determine next steps and/or by Project Manager/Coordinator or Management to resolve client issues/ requests.
  • Independently manage client communication including, but not limited to, ensuring accurate and timely follow-up to Client questions and issues.
  • Respond to client e-mail inquiries, schedule and conduct telephone calls, and/or brief webinars to ensure critical issues/ problems are being addressed.
  • Provide support to practices after go-live, escalate issues as needed, and gather system-wide issues for review and resolution.
  • Identify and anticipate project delays and create remediation plans.
  • Assist practices with Meaningful Use and quality measures reporting.
  • Independently manage multiple priorities (i.e. customer sessions, follow-up questions, internal/external support, etc) while maintaining a high-level of service and customer friendly manner.
  • Use discretion and determine independently next steps while on-site at a Client location.
  • Provide consultation advice to Clients and other ADSC department Managers/employees.
  • Provide input to short-term and long-term plans, i.e. action plans to resolve customer implementation issues.
  • As requested, provide mentoring to new account management staff to facilitate a faster integration into the company and department.
  • Contribute suggestions and/or preliminary drafts for new and/or improving existing training tools/documentation.
  • Provide recommendations/consultation to Management on areas for departmental or implementation process improvements.
  • Sustain detailed product knowledge for existing versions and new versions of ADSC softwares.
  • Independently submit travel requests for upcoming Client sessions/meetings.
  • Travel nationally as needed. Out of office requirements are approximately 10 -15% annually.

To apply for this position, please send your resume (with a cover letter mentioning the position) to hr@adsc.com.

 

Senior Software Developer

ADSC is seeking a Senior Software Developer. Responsibilities include analyze business requirements, prepare technical & pgm specs, design, develop software for ongoing clinical IT projects, primarily in regards to EHR. Applicant must have working experience in EHR apps and thorough knowledge of HL7 3.0 standards, LAIKA, PQRI measures, SQL 2008 and XML. 40-hour work week M-F. Bachelor’s degree in Computer Science or English. with a minimum of five years progressive experience. We will accept any suitable combination of education, training and experience.

To apply for this position, please send your resume (with a cover letter mentioning the position) to hr@adsc.com.

 

Software Developer

Paramus, NJ. Analyze, design, develop and implement software projects with focus on medical-related software and applications such as Medical Practice Management and Health Records software. Specifically, will analyze user needs, develop software solutions, write programs and test individual programs utilizing knowledge of SQL, object-oriented programming, interprocess communications including low level socket programming using TCP/IP, UDP/IP in both synchronous and asynchronous modes; knowledge of graphics utilizing 3-D and 2-D images, including surface and planar manipulations in real time using mathematical transformations and other tools and technologies. Will also write new software enabling same to communicate with existing company software applications. Applicants must minimally have a BA or BS in Computer Science.

To apply for this position, please send your resume (with a cover letter mentioning the position) to hr@adsc.com.

 

EHR & PM Software Trainer

Paramus, NJ

POSITION OVERVIEW & RESPONSIBILITIES:

The EHMR & PM SOFTWARE TRAINER will report to the Training Manager, conduct EHR & PM implementation and training activities, support existing clients and be dedicated to assisting ADSC providers in the adoption and maintenance of electronic health records, radiology, and practice management systems.

This position is responsible for providing training to our client practices that are using ADSC Software. The EMR & PM SOFTWARE TRAINER is actively engaged in end user interaction, workflow analysis, design, build, training, on-site support, go–live site assessment, adoption measurement and assistance to implement the ADSC software solutions.

The EMR & PM SOFTWARE TRAINER will be responsible for all aspects of the training program for the EMR & PM solutions, including curriculum design and training, developing/maintaining a strong super user program for ADSC clients and providing end-user support. Responsibilities include developing and maintaining training materials and training aids; mastering and teaching training classes to ADSC clients and affiliated providers; implementing specific classroom and electronic learning tools; developing and evaluating competencies and reporting results; making site visits to evaluate and recommend training programs to meet identified needs and ways to maximize the use of the EMR & PM solutions; providing routine communication to Users and maintaining online training resources. The EMR & PM SOFTWARE TRAINER will work collaboratively with all departments, staff and regional sites, and support teams to coordinate all training functions or any additional projects as assigned. On an as-needed basis, this person will assist with reporting, resolving outstanding software issues, planning for future upgrades, and reviewing/prioritizing system enhancements.

Basic Qualifications:

  • Be able to coach and train diverse group of people
  • Exceptional communications (oral & written) skills — be able to conduct engaging and effective training sessions to diverse audience
  • Must become proficient in all ADSC software at completion of initial training
  • Ability to multi-task and excel in a fast-paced environment
  • Work well independently and as part of a team
  • Minimum 1-3 years experience in Healthcare industry, preferably in training/implementation of PM or
  • EMR systems. Understanding of clinical business processes in the clinic, physician practice,
  • hospital or post-acute setting is preferred.
  • Positive attitude, highly motivated, and conscientious employee
  • Bachelor’s Degree required or Equivalent experience
  • Experience managing the implementation of and training for EHR systems and possess excellent interpersonal and writing skills.
  • Understanding/knowledge of implementation/training methodology
  • Requirements collection
  • Systems & Process analysis and design
  • Detailed oriented
  • Ability to build strong relationships with clients
  • Excellent people skills
  • Strong organizational and excellent follow up skills
  • Ability to be self-sufficient
  • Ability to pay attention to details
  • Ability to deal with stressful situations
  • Ability to multi-task and excel in a fast-paced environment
  • Excellent training and presentation skills
  • Demonstrates customer service skills in providing services to a variety of clients/customers
  • Ability to meet deadlines and extremely detail oriented
  • Ability to take initiatives in tasks showing good judgment in routine decisions
  • Ability to maintain a professional demeanor at all times
  • Ability to be flexible
  • Prior classroom training experience strongly preferred
  • Knowledge and understanding of adult learning styles.
  • Ability to deliver one-on-one training and in a group or classroom setting
  • Must be willing to travel a minimum of 90% per month to anywhere in the 50 US states, Must have a valid driver’s license before date of hire, Must have own means of transportation
  • Previous technology implementation experience is preferred.
  • Basic Knowledge of MYSQL, MS Office, web meetings, computer networking, and insurance based physician
  • billing
  • Ability to manage customer expectation while on-site

Job Responsibilities may include but are not limited to:

  • Provide set-up and implementation services during new client roll-out
  • Act as a liaison between clients and the software development team as necessary
  • Identify, document and address unique or recurring client problems
  • Assist in the development of EMR training materials for end users
  • Observe and report employee progress and program effectiveness
  • Develop Training Plan, prepare the learning environment and resources ahead of training time
  • Develop training methods and materials (e.g. instructor guides, exercises, reference guides, handouts, etc.)
  • Develop and deliver departmental in-service training on the use of the ADSC application(s)
  • Prepare for training sessions through the appropriate use of training aids, guides, agendas and checklists
  • Provide remote post-implementation field training support as required
  • Update and maintain manuals and end user documentation used for training
  • Assist in testing updates and changes of system that will affect training and support to the end users
  • Conduct the training according to agreed project plans and timelines
  • Train ambulatory physician practices onsite or online in the use of the ADSC Practice Management (PM) and Electronic Health Record (EHR) systems Includes physicians, clinical staff, practice front office, billing staff and 3rd party billing organizations
  • Identify workflow/setup related red flags to the project and support teams and provide regular status reports to Managers and end users
  • Drive resolution to end user issues. Work with all parties to prioritize issues and offer solutions
  • Focused group training and support appropriate use of the application, utilizing expert knowledge of the physician clinical workflows
  • Work with physicians, business staff and other clients to understand and research customization requests
  • Provide On-site support and issues triage/resolution for practices during implementation and specifically when clients “go live” and work with the support team to provide guidance on Helpdesk best practices
  • Skill set to develop and implement large-scale hospital end-user training plans for new information systems
  • Conduct training in a manner consistent with ADSC training standards and best practice software training approaches
  • Work cooperatively with ADSC Clients and Partners toward meeting project goals and timelines
  • Provide critical thinking skills in analyzing and supporting complex implementations
  • Evaluate practices’ workflows, documents and procedures for implementation and customized training
  • Perform system configuration and database setup according to practices’ requirements
  • Assist with database conversions
  • Coordinate implementation tasks with Implementation Specialists, Installers, and developers
  • Provide regular project task status updates and field reports
  • Provide third level onsite or online support for complex PM and EHR support issues
  • Discuss workflow and policy and procedure changes related to the software implementation
  • Provide coaching to students during training sessions
  • Participate in evaluating training programs
  • Act as a resource and problem solver during system activation
  • Complete assigned tasks within the scheduled timeframe
  • As required, consult with customers post sale to develop training curriculum specific to client process and work flow for optimal use and operation of ADSC software products. Analyze workflow by observing customer operations and configure system to the customer’s workflow
  • Conduct major training programs which may contain a number of different subject modules requiring the coordination of inter- and intra-organization resources
  • Provides guidance and direction to less experienced trainers regarding training and technical problems
  • Complete field reports accurately and obtain customer acceptance on all training activities and provide status information to project teams and/or management relevant to client billable work hours and workflows
  • Provide remedial training as needed
  • Travel a minimum of 90% per month to anywhere in the 50 US states
  • Submit travel expense reports monthly

To apply for this position, please send your resume (with a cover letter mentioning the position) to hr@adsc.com.

 

TIER 1 Client Support Analyst

POSITION OVERVIEW & RESPONSIBILITIES:

Tier I CSA’s (Tier 1 Client Support Analysts) are responsible for efficient, accurate and friendly delivery of support services to ADSC Clients. This is the ideal job for an entry level IT professional wishing to enter into the dynamic field of Healthcare IT – or for the medical practice individual who would like to work in the Healthcare IT field.

This position is based out of the Paramus, NJ office headquarters and does not require travel. The CSA’s are required to be a part of on-call rotation and carry a cell phone 1 week every 2-3 months. Four shifts are staffed: 8:00AM- 5:00PM; 8:30 AM – 5:30 PM, 9:00AM-6PM, & 9:30AM-6:30PM.

Tier I CSA’s (Tier I Client Support Analysts) role is responsible for resolving customer questions, pro-actively informing clients of problems or potential problems, and actively monitoring client accounts and payer responses. The Analyst is responsible for supplying clients with knowledgeable responses to phone or email questions and help the client resolve issues.

Basic Qualifications:

  • Minimum 1-3 years experience in Healthcare industry, preferably in training/implementation of PM or
  • EMR systems. Understanding of clinical business processes in the clinic, physician practice,
  • hospital or post-acute setting is preferred
  • Positive attitude, highly motivated, and conscientious employee
  • Prior experience working as a Client Support Analyst in a busy technology call center or related experience (scheduling in a medical environment, medical billing experience, or month end AR balancing or collections) Preferred
  • Strong communication skills, both oral and written
  • Associate’s Degree required or Equivalent experience
  • Ability to build strong relationships with clients
  • Excellent people skills
  • Ability to multi-task and excel in a fast-paced environment
  • Ability to be self-sufficient
  • Ability to pay attention to details
  • Ability to meet deadlines
  • Ability to deal with stressful situations
  • Ability to manage customer expectation while on-site
  • Display dependable, punctual and professional demeanor
  • Must be client service oriented
  • Working knowledge of Windows and Proficient in Word, Excel, PowerPoint, SharePoint and web meetings
  • Significant experience troubleshooting proprietary software
  • Possess strong problem solving skills
  • Strong organizational and excellent follow up skills
  • Ability to work independently as well as in a team environment
  • Maintain a positive attitude
  • Preferred Experience troubleshooting medical software solutions
  • Working knowledge of medical billing and/or medical accounts receivable

Job Responsibilities may include but are not limited to:

  • Answer telephone support line
  • Answer email support questions
  • Create support issue tickets
  • Close support issue tickets
  • Provide product training
  • Address and resolve Client’s ADSC application technical issues using independent judgment
  • Use technical skill to resolve complex issues with client’s database, software applications, technical configurations, etc
  • Respond to all assigned support tickets in less than 2 hrs by telephone
  • Maintain average ticket resolution less than 2 days
  • Manage call queue and make sure follow-ups are timely
  • Resolve and close all tickets with clients approval
  • Maintain 98% good/excellent client satisfaction surveys
  • Meet and/or exceed of client support goals set by Sr. Management
  • Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with clinical application, hardware, software, networking, and other computer- related technologies
  • Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Level II, Supervisor or technical staff
  • Log and track calls using problem management database, and maintain historical records and related problem documentation
  • Identify and escalate situations requiring urgent attention
  • Ability to demonstrate the ability to exercise appropriate judgment when assessing the needs of the client
  • Experience in a high call volume environment (25 + calls per day at a minimum)
  • Experience handling concurrent or multiple tasks efficiently
  • Analyze and independently identify problems within the software, a client’s data, the knowledge-base or operating system
  • Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions
  • Use discretion and determine independently whether or not a client requires training on the use of the software and determine if such training is billable or not even if it exceeds the client’s time guidelines
  • Document all analysis and actions for all Support calls. This data is used by management to determine resource requirements and allocations, software enhancements necessary, client training curriculum and other factors critical to company’s operation
  • Provide consulting advice to clients and management
  • Provide input to short term plans, i.e. action plans to resolve major client problems
  • Represent the company in handling client complaints, resolving grievances, etc.

To apply for this position, please send your resume (with a cover letter mentioning the position) to hr@adsc.com.

TIER 2 Client Support Analyst

POSITION OVERVIEW & RESPONSIBILITIES:

Tier II CSA’s (Tier II Client Support Analysts) are responsible for efficient, accurate and friendly delivery of support services to ADSC Clients. This is the ideal job for an experienced level IT professional wishing to enter into the dynamic field of Healthcare IT – or for the seasoned medical practice individual who would like to work in the Healthcare IT field.

This position is based out of the Paramus, NJ office headquarters and does not require travel. The CSA’s are required to be a part of on-call rotation and carry a cell phone 1 week every 2-3 months.
Four shifts are staffed: 8:00AM- 5:00PM; 8:30 AM – 5:30 PM, 9:00AM-6PM, & 9:30AM-6:30PM.

Tier II CSA’s (Tier II Client Support Analysts) role is responsible for resolving customer questions, pro-actively informing clients of problems or potential problems, and actively monitoring client accounts and payer responses. The Analyst is responsible for supplying clients with knowledgeable responses to phone or email questions and help the client resolve issues. The Analyst works with the Enrollment department to resolve provider setup issues and the Technical department to resolve system issues. The Analysts are responsible for generating and closing Trouble tickets.

Basic Qualifications:

  • Minimum 3-5 years experience in Healthcare industry, preferably in training/implementation of PM or
  • EMR systems. Understanding of clinical business processes in the clinic, physician practice,
  • hospital or post-acute setting is preferred
  • Positive attitude, highly motivated, and conscientious employee
  • Prior experience working as a Client Support Analyst in a busy technology call center or related experience (scheduling in a medical environment, medical billing experience, or month end AR balancing or collections) Preferred
  • Strong communication skills, both oral and written
  • Associate’s Degree required or Equivalent experience
  • Ability to build strong relationships with clients
  • Excellent people skills
  • Ability to multi-task and excel in a fast-paced environment
  • Ability to be self-sufficient
  • Ability to pay attention to details
  • Ability to meet deadlines
  • Ability to deal with stressful situations
  • Ability to manage customer expectation while on-site
  • Display dependable, punctual and professional demeanor
  • Must be client service oriented
  • Working knowledge of Windows and Proficient in Word, Excel, PowerPoint, SharePoint and web meetings
  • Significant experience troubleshooting proprietary software
  • Possess strong problem solving and analytical skills
  • Strong organizational and excellent follow up skills
  • Ability to work independently as well as in a team environment
  • Maintain a positive attitude
  • Preferred Experience troubleshooting medical software solutions
  • Working knowledge of medical billing and/or medical accounts receivable
  • Effectively manage multiple client issues in a timely and efficient manner
  • Display a high degree of motivation and the ability to work independently

Job Responsibilities may include but are not limited to:

  • Answer telephone support line
  • Answer email support questions
  • Create support issue tickets
  • Close support issue tickets
  • Provide product training
  • Address and resolve Client’s ADSC application technical issues using independent judgment
  • Use technical skill to resolve complex issues with client’s database, software applications, technical configurations, etc
  • Respond to all assigned support tickets in less than 2 hrs by telephone
  • Maintain average ticket resolution less than 2 days
  • Manage call queue and make sure follow-ups are timely
  • Resolve and close all tickets with clients approval
  • Maintain 98% good/excellent client satisfaction surveys
  • Meet and/or exceed of client support goals set by Sr. Management
  • Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with clinical application, hardware, software, networking, and other computer- related technologies
  • Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to Level II, Supervisor or technical staff
  • Log and track calls using problem management database, and maintain historical records and related problem documentation
  • Identify and escalate situations requiring urgent attention
  • Ability to demonstrate the ability to exercise appropriate judgment when assessing the needs of the client
  • Experience in a high call volume environment (25 + calls per day at a minimum)
  • Experience handling concurrent or multiple tasks efficiently
  • Analyze and independently identify often complex problems within the software, a client’s data, the knowledge-base or operating system
  • Exercise independent judgment to determine the appropriate course of action to be taken based on the analysis performed and all possible solutions
    Take the appropriate course of action critical to the customer’s operation of the software or system in order to remedy problems and issues identified. Such courses of action may include further analysis and/or repair of client database corruptions, SQL errors and/or client performance issues
  • Use discretion and determine independently whether or not a client requires training on the use of the software and determine if such training is billable or not even if it exceeds the client’s time guidelines
  • Document all analysis and actions for all Support calls. This data is used by management to determine resource requirements and allocations, software enhancements necessary, client training curriculum and other factors critical to company’s operation
  • Provide consulting advice to clients and management
  • Provide input to short term plans, i.e. action plans to resolve major client problems
  • Represent the company in handling client complaints, resolving grievances, etc.
  • Review system reports and notifies client of issues
  • Resolve questions concerning payer responses
  • Analyze claim data information
  • Work with other departments to resolve customer issues
  • Convey customer enhancement request to supervisor
  • Recommend and take action to direct the analysis and solutions of issues
  • Provide critical thinking skills in analyzing and solving complex issues
  • Perform system configuration and database setup according to practices’ requirements
  • Organize and coordinate issue escalation and updates with team members and report status to management
  • As required, provide On-site support and issues triage/resolution for practices during implementation and specifically when clients “go live”
  • Provide Tier II level support for complex PM and EHR support issues
  • Respect the end users knowledge and emotions during all interactions
  • Perform routine upgrades and patches
  • Demonstrate strong leadership skills with significant direct interface with clients at all levels within the organization
  • Other duties as assigned

New Business Development

Highly motivated, talented individuals to join our NBD team. Individuals will qualify incoming leads for his / her territory, develop sales opportunities, and assist the outside sales rep in closing new business, and / or process system updates such as for Support or modules. In our fast paced environment, over-quota performance is key and ADS offers aggressive compensation packages for high achievers.

Candidate Profile:

  • Strong computer skills including Word, Excel, and Outlook
  • The ability to multi-task while navigating through multiple programs / applications is critical to success in this role
  • Possess the ability to probe for information, focus and analyze the prospect’s business needs; maneuver the prospect into seeing a live or online presentation
  • Ability to manage changing priorities
  • Strong oral and written communications skills
  • Demonstrated customer service skills
  • Self-starter, high attention to detail, organized and highly motivated
  • Any degree of experience in the healthcare field is a plus
  • Experience in radiology and / or behavioral health is especially appealing but not required

Key Responsibilities Include:

  • Making outbound calls to generate leads and qualify new leads
  • Following-up on leads from web site, advertising, direct mail and tradeshow 
  • Applying sales skills and product knowledge to develop and successfully assist in closing new business
  • Manage and continually build a pipeline of sales opportunities
  • Contact clients assigned to territory to encourage reciprocal relationship in which client agrees to be a reference and / or recommend ADS to a colleague
  • Develop your territory through effective prospecting leads
  • Will update CRM with data on calls made, size of practice, number of users, currently used systems, practice specialty and contact information
  • Identify trends such as common needs / requests and common reasons for dissatisfaction with current system(s)

NOTE: This job description does not imply that the above functions are the only tasks that may be performed. Employee will be expected, if possible, to follow any other job-related instructions and perform any other job-related tasks as directed by management.

To apply for this position, please send your resume (with a cover letter mentioning the position) to hr@adsc.com.