The quality of customer support should be one of the primary considerations when selecting a practice management or EHR/EMR system. Calls to ADS’ toll-free telephone support lines are efficiently routed to the appropriate Software or Hardware Specialist for expert assistance. Support calls are tracked to monitor the nature of the call and the response time. ADS’ Remote Diagnostics enables prompt determination and resolution for the client. On-site hardware support is also available.
Technical Support Request Form
You may use the form on this page to request technical support from ADS. For other inquiries, please use the form located on our Contact Us page.
Important note: If you have an urgent matter requiring immediate technical support, please call us at 1-800-899-4237 x1 for fastest service.
ADS customers with current Telephone Support and Software Updates coverage receive at no charge: (a) toll-free telephone and email technical support, (b) required regulatory insurance software updates, and (c) no-cost attendance at training sessions held at ADS training centers. Customers with a current Contract may also purchase additional Medics software modules and/or on-site training. To obtain a Telephone Support and Software Updates Service Contract, please email firstname.lastname@example.org or call 1-800-899-4237 x2001.