Offsite Statement Production
MedicsPremier automatically downloads HFMG’s patient statement data for outsourced statement production and fulfillment, eliminating the need for staff to produce, fold, stuff, seal and mail their huge number of statements.
The MedicsPremier scheduler is used by HFMG as a fully-functioning management tool not only to schedule patients, but to manage workflow and eliminate bottlenecks, to ensure that diagnostic equipment use is maximized, to and to make certain providers are seeing patients efficiently with minimized “dead space” time.
“The scheduler is smart in that we have preset visit times based on visit reasons, also taking into account whenever technicians, PAs or other practice resources are needed for certain appointment types. If so, the scheduler will automatically account for that. A variety of alerts are displayed on appointments giving us needed information on patients and / or on their appointments,” noted Rinku Singh, HFMG’s IT Group Leader.
HFMG also uses the scheduler to batch verify patients’ insurance coverage prior to their appointments. In that way, the scheduler is actually a revenue producer, preventing situations where services are performed only to find out later about coverage issues.
As an enterprise operation, HFMG relies heavily on accurate data, reports, and analytics, and MedicsPremier produces exactly that.
Mr. Singh said, “The myriad of reports available in MedicsPremier is impressive, as is the way reports are so user-friendly and configurable. Detailed management, financial, and operational analytics and data are produced virtually instantaneously. We can compile reports showing as much or as little information as required, and we can drill down to the minutiae we often need.”
Administrative, operational, financial, billing and scheduling staff can all configure and save their own reports and report parameters, and schedule their reports to compile automatically on certain days, every day, multiple times per day, and at specified times of the day.
“We use MedicsPremier analytics on a variety of subjects to compare current data with previous time periods in an effort to constantly gauge how we are doing in the particular area of operation. Reports are also used to track payer performance, as a guide to see what other payers would have paid on the same procedures, and how quickly they would have reimbursed, and can analyze which payers are likely to reject claims based on past performance. When things like that are doable with your data, you can approach your payers differently when it comes time to renegotiate their agreements,” Mr. Singh said.
Security / HIPAA / Audit Trail
On the security side, HFMG is confident in knowing that MedicsPremier patient data is encrypted per HIPAA’s most recent requirements during claim transmissions.
“HFMG has its own stringent in-house HIPAA polices, and knowing that transmitted data from MedicsPremier is also HIPAA compliant is of critical importance to us,” Mr. Singh said, adding another note on security: “With 250 system users, we needed a system that would ensure tight, role-based system access and MedicsPremier is ideal for that. Users are assigned various levels of access and functionality based on user login. It’s easy to change access levels should a user’s role change.”
The system’s built-in audit trail continually operates in the background; it’s frequently referred to by the administrator and managers for reviewing system use by users. Transactions, postings, edits, appointment scheduling / rescheduling /cancelations and more are all performed under the audit trail’s ever watchful eye.
Mr. Singh summed up by saying, “Data and security are critically important to us, and MedicsPremier supports each comprehensively and effortlessly.”
Bandwidth and System Resources
Mr. Olver commented that, “One item in particular which has greatly impressed HFMG - especially given our huge number of interconnected locations - is how gentle MedicsPremier is on bandwidth, how concise it is on resources, and how the system is not slowed down with all of its users and sites.”
HFMG uses eClinical Works (ECW) for EHR. Mr. Olver explained, “HFMG selected ECW many years ago as being the best EHR for HFMG, just as we knew MedicsPremier would be the best practice management system for us. We had every faith that ADS programmers could deliver a clean bi- directional integration with ECW having done so previously for other practices. The integration was completed and today we have a well-functioning, best-of-breed PM/EHR that’s perfect for HFMG.”
Mr. Olver commented about ADS by saying, “ADS is an incredibly responsive, stable and highly knowledgeable company in healthcare automation. Our experience with ADS, from implementation to system training, from EHR integration to support and updates, have all met or exceeded our expectations. We look forward to having ADS and MedicsPremier remain in our corner as HFMG continues to thrive and grow.”