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Customer Support

ADSC-Live-DemoThe quality of customer support should be one of the primary considerations when selecting a practice management or EHR/EMR vendor. 

Calls to ADS Support are efficiently routed to the appropriate Software or IT Specialist for expert assistance. Support calls are tracked to monitor the nature of each call and response times. Our Remote Diagnostics enables prompt analysis and resolution for clients.

Simply use the form on this page to request Support or call us at 1-800-899-4237, Ext. 1. 

For inquiries on anything other than Support, please use the form located on our Contact Us page.

Also, don’t forget to check out our latest ADSvantage Newsletter which contains interesting articles on the industry in general, and on Medics and ADS!


ADS customers with current Telephone Support and Software Updates coverage or current cloud subscriptions receive at no charge: (a) toll-free telephone and email technical support, (b) required regulatory insurance software updates, and (c) no-cost access to recorded training sessions.

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