A Message from Jim: 40 Years of Experience in Billing, Collections, and Laboratory Information Systems Welcome to Laboratory Business Insights, a complimentary newsletter focused on the operational, financial, and technology challenges facing today’s laboratory industry. After four decades working in laboratory billing, collections, revenue cycle management, and LIS implementation, I’ve seen our industry evolve from paper requisitions and manual posting to AI-driven analytics, automation, and advanced interoperability. The laboratory business continues to face increasing pressure from payer audits, reimbursement cuts, staffing shortages, compliance oversight, and rapidly changing technology requirements. At the same time, laboratories that invest in strong operational controls, experienced revenue cycle management, and scalable LIS platforms are finding opportunities for growth and improved profitability.