How Harbor Hall Transformed Behavioral Health Operations

Harbor Hall turned billing challenges and clinician frustration into operational wins with ADS.

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Featured Customer:

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Before ADS: The Challenges Harbor Hall Faced

As a leading provider of behavioral health and addiction treatment services, Harbor Hall grappled with a set of all-too-familiar operational hurdles:

  • Frequent billing errors and delayed reimbursements
  • Cumbersome and inefficient documentation workflows
  • Provider frustration with outdated EHR systems
  • Limited visibility into financial performance

Leadership recognized the urgency—change wasn’t optional; it was essential.

Partnering with ADS: A Smarter Path Forward

With support from Scott Friedman, Behavioral Health Specialist at ADS, Harbor Hall implemented a tailored solution designed for the unique needs of behavioral health practices:

  • MedicsRCM for specialized, high-performance billing
  • MedicsCloud EHR with behavioral health-specific templates and streamlined workflows
  • Enhanced claims tracking, faster payments, and a more intuitive user experience

It was the right partnership at the right time—bringing lasting improvements across billing, workflows, and provider experience.

The Results: What Changed After ADS

The impact was immediate and measurable—Harbor Hall saw improvements across financial performance, operational efficiency, and provider satisfaction:

  • Significantly faster and more accurate reimbursements
  • A noticeable reduction in denials and rejections
  • Real-time insights into financial performance and metrics
  • Happier providers with easier, more efficient documentation

With the right support, Harbor Hall didn’t just fix problems—they elevated their entire operation. If your behavioral health organization is ready for the same, it’s time to see what ADS can do for you.

"We needed a partner who understood behavioral health and could help us move fast. Scott and the team at ADS delivered beyond expectations."

 

 

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He Helped Harbor Hall Succeed — And He Can Help You Too

Behind Harbor Hall’s transformation was the guidance of Scott Friedman, Behavioral Health Specialist at ADS. With deep experience supporting behavioral health and addiction treatment centers, Scott knows how to turn complex billing, documentation, and workflow issues into streamlined, scalable systems.

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Ready to Solve Your Billing and Workflow Challenges? Let’s Fix Them.

Whether you're dealing with denials, provider burnout, or outdated systems, Scott can help chart a smarter, more efficient path forward.