Multi-Site Behavioral Health Facility Improves Patient Outcomes Utilizing Medics Suite

The Challenge

New Hope wanted documentation that was cleaner and more compliant at every level of care. In a continuum, the hardest thing to get right isn't any single note. It's the handoff.

• Clients move between care levels, and the medical record has to move with them
• Admissions, clinical, medical, psychiatry, and billing all need the same record, across multiple sites
• Different specialties document the same client, so the record must show who did what, where, and when
• Treatment plans need to reflect the level of care a client is actually in
  
  

How ADS Helped

Much of this was design work, not just software, and it happened with NHIBHC's own clinicians in the room.

• ADS development teams met directly with NHIBHC clinicians and compliance staff to map what could and could not apply across a continuum of records
• ADS walked the organization through every agreed change before go live, then delivered on the promised schedule
• The MedicsCloud EHR was configured so every department and site works from the same client record, regardless of where the client is
• When documentation was found filed under the wrong program, a rebuild would have reset signature dates NHIBHC could not lose. ADS moved the records by hand instead, preserving them intact
• ADS and NHIBHC are now working together on AI tools to further improve documentation efficiency

The Outcome

• Admissions, clinical, medical, psychiatry, and billing all work from the same client record, at every site
• Duplication has been taken out of daily operations, returning that time to client care
• Documentation stays intact through corrections instead of being rebuilt and losing its history
• Support requests reach people who know New Hope's programs and its regulatory context
  
  

"Clients move between care levels, and the medical record has to move with them so there is accurate clarity on who did what, where, and when. Get that wrong and it can impact care."

Anthony Comerford, PhD
Chief Executive Officer

What Made the Difference

Four things NHIBHC points to that any multi-site behavioral health organization can look for:

• One record, not one login. Sharing a system isn't the same as sharing a record across levels of care
• Clinicians in the design room. The continuum map was built with the people who document in it daily
• Support that protects the record. The fix that preserves signature dates is worth more than the fast fix
• A partner for what's next. Trust built over years is why the AI work is underway now

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