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Jim Woods

By: Jim Woods on May 31st, 2023

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7 Ways Revenue Cycle Staffing Shortages Hurt Your Bottom Line – Here’s What to Do About It


In today's healthcare landscape, attracting and retaining qualified talent for revenue cycle management is a persistent challenge for organizations. Staffing shortages can lead to delays in reimbursement and impact your bottom line. To ensure the smooth functioning of your billing processes, it's crucial to find innovative solutions to address revenue cycle staffing challenges. In this blog, we'll explore effective strategies that can help optimize your revenue cycle management and improve financial performance.

1 Embrace Flexibility in Staffing

The "Great Resignation" and demographic shifts have made it increasingly difficult to hire and retain billing professionals. To combat this issue, consider adopting a more flexible approach to staffing. Explore part-time and shared positions, allowing two individuals to fulfill one role effectively. Consult with your existing staff to identify potential candidates for shared positions and ensure a seamless transition.

2. Establish an Internship Program

Cultivating talent internally through an internship program can be an excellent solution for addressing revenue cycle staffing shortages. By guiding and mentoring interns, you can create a pipeline of skilled professionals who are familiar with your organization's culture and revenue cycle processes. Interns can eventually transition into full-time roles, filling the staffing gaps in your billing and coding department.

3. Leverage Electronic Health Records and CRM Integration:

Enhancing patient satisfaction and communication can positively impact your revenue cycle. Integrate customer relationship management (CRM) technology into your electronic health records (EHR) system. CRM integration allows for effective patient communication through email or text messages, leading to improved payment rates. Additionally, providing patients with a patient portal connected to the EHR enables efficient communication and appointment scheduling.

4. Adopt Specialized Revenue Cycle Management Software:

Standard financial applications may not effectively meet the complex needs of revenue cycle management. Invest in dedicated RCM software developed by reputable providers with regular updates to align with industry best practices. Specialized software streamlines billing processes, reduces errors, and enhances revenue collection, ensuring optimal financial performance.

5. Embrace Remote Work Opportunities

The COVID-19 pandemic has highlighted the benefits of remote work. Consider allowing revenue cycle staff to work from home, providing flexibility and attracting potential employees seeking a work-life balance. Embracing remote work options expands your talent pool and eases recruitment challenges, ultimately benefiting your revenue cycle management.

6. Promote Cross-Training

Implementing a culture of cross-training among your billing and coding team ensures uninterrupted revenue cycle management. By expanding the skill sets of your staff, you can maintain operational efficiency even in the absence of key team members due to leave or other circumstances. Cross-training minimizes disruptions and ensures a consistent workflow.

7. Outsource Revenue Cycle Management Tasks

Outsourcing revenue cycle management tasks to third-party professionals can alleviate staffing challenges and improve overall performance. By partnering with a reliable RCM company, you can leverage their expertise and experience, ensuring adherence to industry best practices. Outsourcing reduces the burden of recruitment, training, and software maintenance, allowing you to focus on core operations.

Stay Informed on Revenue Cycle Management

To navigate revenue cycle staffing challenges effectively, staying informed is crucial. Follow our blog for regular updates on revenue cycle management news and trends. Additionally, download our free ebook, "From In-House To Outsourced RCM: Everything You Need To Know," to gain comprehensive insights into transitioning from in-house to outsourced RCM.

Addressing revenue cycle staffing shortages is a critical aspect of optimizing financial performance in healthcare organizations. By implementing strategies such as flexible staffing options, internship programs, specialized software, remote work opportunities, cross

About Jim Woods

As Vice President of ADS RCM, and with 25 years of revenue cycle background in working with mid to large enterprise groups and networks, Jim’s expertise in registration, VOB, scheduling, clinical documentation, revenue cycle process strategies is extensive. Jim brings a front-and- center wealth of knowledge and experience in successfully migrating clients to the ADS RCM family. Clients benefit from Jim’s ability to solve problems and create ways for them to be more financially and operationally stable.